Bitz Online Limited, us, acts as the data controller of the personal data you give us, by ordering products, or by sending request forms, or by contacting us in other ways. We'll only ever ask for the information that we need, and we'll only use it for the purpose we state. All the order details we store are held on secure systems, and this information is located within the UK. Except for the conditions listed below or required by law, we don't give them to anyone else.
When creating an account on Brewbitz.com to order items, we’ll ask for your name, address, phone number and email address. We also store your order details. We’ll only use those to process your orders and contact you about your orders. We may also invite you to provide feedback on your order, or ask you if all was well with the delivery.
When placing your order using our online checkout, we offer several choices on how to pay.
Whichever payment service you choose to process your payment, these services adhere to extremely strict security and privacy standards. You enter payment information directly using their secure systems, and for added security, we don’t have any access to your full payment details. All of our payments through Brewbitz.com are handled by PayPal, regardless of whether you have a PayPal account or not.
To get your order to you, we use several delivery methods. Depending on the items and service you choose, we currently use APC and the Royal Mail. To provide you with an easy delivery and, in some cases, tracking information, we may give them your name and address, mobile phone number and email address. They use this information to deliver your goods only.
We run an email newsletter to let you know about seasonal recipes, offers, new products and news, and we’d love you to subscribe. This list is completely separate to your order details and Brewbitz account, and requires you to sign up separately. You will also need to reply to an email to confirm your consent to receive the newsletter.
If you have subscribed to our email newsletter, we will only send you relevant emails and won't pass your details onto anyone else. If you wish to stop receiving these emails you can either use the unsubscribe link you can find on each and every email, or contact us by email, letter or phone.
A cookie is a small piece of text sent to your internet browser by a website that you visit. It helps the website to remember information about your visit, like what’s in your shopping basket and other relevant settings. That can make your visits easier and the site more useful to you. Cookies play an important role, without them most websites wouldn’t be able to work.
To enhance our product information, we sometimes embed video content from websites such as YouTube. This embedded content may present cookies from these websites.
Similarly, when you use one of the social media share or like buttons, a cookie may be set by the service you have chosen to share content through. You should check the relevant third party website for more information about these, as we do not control the use of these cookies.
Managing cookies on your computer
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website or services.
How long we keep your data
We are required under UK law to keep your basic personal data for a minimum of 6 years, after which it can be destroyed.
Your information we use for the newsletter will be kept until you notify us you no longer wish to receive this information.
How we use your information
Here is a list of the ways that we may use your personal information, as detailed above, and the reasons we rely on to do so. Where we list legitimate interests as a reason, we also list what we believe these legitimate interests are.
Your name and contact details
|How we use your name & contact details||Why?|
|To deliver your order to you||We need to use your name to fulfil our contract with you and get your items delivered to the correct person|
|Send you service messages by text or email such as order updates||We need to tell you when your order is coming to fulfil our contract with you|
|Sending you information by email, SMS, or post, about our new products and services||To keep you up to date. We only send this with your permission|
|Fraud prevention and detection||To prevent and detect fraud against either you or Brewbitz|
Your payment information - this means your card’s security/CVV code, don’t worry, we don’t keep anything like this.
How we and our Payment Provider uses your
|Take payment, and give refunds||To give you the best possible shopping experience|
|Fraud prevention and detection||To meet our legal obligations about looking after your data|
Your contact history with us - what you’ve said to us, for example, over the phone, or via email, or on social media.
|How we use your contact history||Why?|
|Provide customer service and support||We’ve got to do this to perform our contract with you, after all, you expect the best service from us|
|Train our staff||So that, when you contact us, you get the best possible customer service|
Purchase history and saved items - what you’ve bought and what you’ve stored in your basket for another time
|How we use your purchase history and saved items||Why?|
|To sell you things!||We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it...|
|Provide customer service and support, and handle returns||We’ve got to do this to perform our contract with you|
Information about your phone or laptop, and how you use our website - information you give us when you browse our site or use our app, including your IP address and device type. Don’t worry; your personal address cannot be identified from the IP address.
|How we use information about your phone or laptop, and how you use our website and app||Why?|
|Improve our website and set default options for you (such as language and currency)||To give you the best possible shopping experience|
|Protect our website||To meet our legal obligations about looking after your data|
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. You have the following Data Subject Rights for your personal information:
- Right of access –to request access to your personal information and information about how we process it.
- Right to rectification –to have your personal information corrected or completed if it is inaccurate incomplete.
- Right to erasure – to have your personal information erased (where we are not required by law to keep it).
- Right to restriction of processing – to restrict processing of your personal information.
- Right to data portability - to electronically move, copy or transfer your personal information, where applicable.
- Right to object - to object to processing of your personal information.
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
If you have any queries or questions about the security and safety of your details on this website, or if something is unclear, we would be more than happy to help, please contact us.