Terms & Conditions
Terms and Conditions for Bitz Online Limited T/A Brewbitz
Making a Purchase
Simply browse around our online home brew shop, clicking ‘Buy Now’ on any products you wish to purchase. These are then added to your shopping basket, you can also remove any items or update the quantities from your basket by going into 'Shopping Basket'.
When you are finished browsing, go through to the payment section from your basket. Here you will be asked for the details we need to process the order, names, addresses, credit card details and so on. All prices for products shown on this website are in £ Stirling inclusive of VAT at 20.0% where applicable.
We accept payment via PayPal, Credit or Debit Card, including Visa, MasterCard and Visa Debit. You can also call us on 01225 448080 if you can't or don't wish to use the internet to make your purchase, or if you'd like help or advice on your purchases.
Your Credit card payment will be handled by one of the UK's largest payment provider, PayPal. All credit card numbers are encrypted in their software using the 128 bit encryption. We never get to see your card details and they are not held in clear text on any web page.
We Sell Fragile Items!
Whilst we do check all items before shipping, there is a chance that cans can get dented and glass can get broken on its way to you, this is sometimes the inevitable consequences of mail order! If you notice that any packaging is damaged when delivered by our courier, it is important to check the goods and if damaged, refuse the delivery and call us immediately.
More often than not, dented beer cans are still totally fine to be used - we appreciate your co-operation.
Images on our site
The images of products shown on our site are indicative only, whilst we have tried to accurately show you what our products look like, the factories may change things slightly without telling anyone! Please note the pictures on our site are for reference only, and actual products may vary slightly.
These pictures are copyright of Bitz Online Limited.
Delivery of your Purchases
We do ship to all UK addresses, and delivery charges are based on your orders weight and your address.
Delivery of physically large and/or heavy items are shipped by APC couriers, for delivery to you following working day, a signature will be required on delivery.
Smaller items up to a weight of 4kg are posted using a Royal Mail service. The delivery charge on small items is £1.50 - £5.00, unless their combined weight exceeds 4kg in which case the delivery charge will be £10-£32, depending on your location and will be delivered by our courier as per large items.
Delivery charges are calculated and shown to you on the basket page.
Over water areas & Scottish Islands are typically a 2-5 working day service, and Scottish Highlands are a 2 day service.
We make every effort to dispatch orders made before 2PM on a working day that day. Orders placed after 2pm will be dispatched the following working day. If there is any variation to this, we'll contact you as soon as we can to let you know.
We'll Email you when your order is shipped, advising you of an anticipated delivery day. Your order status can also be tracked on our website by going into ‘My Account’, here you can see if orders are awaiting dispatch or already dispatched.
All products are checked for quality and damage BEFORE they are dispatched. Please check the condition before signing for delivery (if required). If they appear to be damaged, tell the courier driver and refuse to accept them.
If you have accepted them and you subsequently find anything is damaged, you MUST inform Bitz Online Limited (Brewbitz) in writing within 7 days of delivery so that we can contact our couriers. You must open all items upon receipt and check all goods are OK. We may ask for a photograph of the damage to use when making a claim with our courier.
Storing Ingredients & Kits
The ingredients and concentrates do not contain preservatives as this would inhibit them from fermenting. Therefore they must be stored correctly. Ingredients must be stored in a cool dark place, below 10°C. Protect from frost and direct sunlight.
Items Out of Stock
Some Out of Stock products are available for "Pre-Order" and these will be dispatched as stock is available (usually within 1 week). Products not in stock and not available for pre-order are shown on the site as ‘Back in Stock Soon’ and you will not be able to order them. Please contact us for more details.
Please be assured that all items are currently in stock for immediate dispatch. Ordering out of stock products can't be made on the website, however, if you do wish to place an order, please contact us on 0845 2222 005 and we can advise you when the stock is expected and earmark products for you.
Similarly, if a product you want is not shown on the site, say you want another variety of wine, please contact us and we can try to source the product for you.
We want you to be happy with the goods you receive from Brewbitz, therefore, if you are not fully happy with your purchase, you can return it for a full refund.
We are only able to accept items for return if they are in their original packaging, undamaged, unused, in an as new condition with all their original components.
If you wish to return an item, please contact us to obtain a Returns Authorisation Number. Without this we are not able to accept return of an item.
Please see the Cooling Off Period section for more details.
Cooling Off Period
Under the ‘Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013’, you have a 'cooling off period', a right to cancel orders made on this website for 14 days from the day you receive your goods in full.
Provided that the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging, are undamaged and in new condition, you can give us notice of cancellation and request a return authorisation code from us. Please note that we cannot accept returned goods without this code.
To inform us that you wish to return an item, you can email us, call us or you may also use our cancellation form, which you can download here – Returns Authorisation Form.
You should then return the unwanted goods to us as soon as possible, within 14 days. Once the items are received safely back at Brewbitz, and provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are undamaged and in new condition, we shall then arrange a full refund within 14 days.
Brewbitz reserve the right to make a deduction to the refund if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
When you receive your order, you must take reasonable care of the goods. You may inspect and assess them, but not use them. The extent to which you can handle the goods is the same as it would be if you were assessing them in our shop.
You will be responsible for the costs of returning any unwanted item(s). Please be aware that you are responsible for returning the item to us safely so please package the item well to avoid damage while in transit and retain your postal receipt and proof of postage.
Any variations to the returns policy above is by special arrangement with us ONLY, we are not obliged to accept returns after this period unless the goods develop a fault and are within warranty.
The following is an indication of the costs of using Royal Mail and/or Parcel Force to return items to us:-
* Beer Kit (3kg) – Parcel Force Express 48 Service – approximately £13
* 30 Bottle Wine Kit (12kg) – Parcel Force Express 48 Service – approximately £23
* Chemicals / Ingredients (150g) – Royal Mail First Class Post – between £1 and £3
We are also able to offer a collection service, please contact us for more information.
We are not obliged to accept returns after this period unless the goods develop a fault and are within warranty.
Please be aware that some items may not be returnable for health reasons. If this is the case, this information will be in the items description.
If you wish to exchange any items received for an alternative product, you can do this within the Cooling Off Period as described above, provided the goods (including packaging, accessories, manuals etc) have not been used, have all of the original packaging and are in new condition. Please contact us for an Exchange Code. Unfortunately, you will be liable for the following costs, any price difference between exchanged items, postage costs back to us, postage and packaging costs of the replacement items back to you. Any variations to the exchanges policy above is by special arrangement with us ONLY, we are not obliged to accept exchanges after this period unless the goods develop a fault and are within warranty.
We are aware that on rare occasions, items can develop a fault. Most faults are easily rectified, so please contact in the first instance for advice.
Please note our returns policy does not apply to fair wear and tear, neglect or abuse.
You are responsible for maintaining your product and general maintenance is not covered by any warranty.
If you return an item to us for repair and it is not found to be faulty or the fault is not covered under the warranty, we may charge you a service charge and you will be responsible for the cost of getting the item to us and our costs of returning the item back to you.
Brewbitz can not be held liable to you for any losses, damages, loss of anticipated savings, business interruption, or any other issues caused by an item developing a fault.
Difficulties While Brewing
If you encounter difficulties while brewing, please contact us for advice. Please do not discard of your brew until you have spoken to us as we may request you to perform procedures or request samples.
We maintain a mailing list so that we can keep in touch with you to inform you of new products, any promotions we may run and providing a service regarding items purchased! You can join the mail list at any time, or, if you wish to be removed please contact us.
We will not sell your email address to third parties.
If you have placed an order and your item is being delivered by our courier, we will pass your address details, email address and contact telephone number onto our courier (Interlink Express) so that they can deliver your order to you efficiently.
From time to time, Brewbitz will hold competitions. Details on how to enter along with competition details and prizes will be detailed on that specific competition.
No cash or alternative prizes are available.
Competitions are open to UK Residents Only
Only 1 entry per person.
Automated entries will be disqualified.
For voucher promotions, only original vouchers are valid. Vouchers are not redeemable for cash
Winners will be chosen at random from all valid entries.
Brewbitz decision is final and no discussion will be entered into.
If a winner does not take up the prize and after Brewbitz have taken reasonable steps to contact the winner, Brewbitz reserve the right to offer the prize to an alternative winner.
Brewbitz reserve the right to use the winners details and photographs for post promotion publicity.
Thank you for reading these terms and conditions.