Pacific Gem Hops - Pellet - 50g

Where do we ship?

We can ship items to all UK addresses, including Northern Ireland, Scottish Highlands and Islands, Isles of Wight, Isle of Man and the Channel Islands.

All products are checked before dispatch.

Whilst we do check all items before shipping, there is a chance that cans can get dented, a pouch of wine kit can pop and glass can get broken on its way to you, this is sometimes the inevitable consequences of mail order!

If you notice that any packaging is damaged when delivered by our courier, it is important to check the goods and if damaged, accept the delivery, take some photos and call us immediately.

More often than not, dented beer cans are still totally fine to be used, and where a pouch has popped, it's easily wiped up and we can send a replacement - we appreciate your co-operation and understanding.

Delivery Charges

All delivery charges are calculated at the checkout page, depending on the weight and size of your orders and your delivery address.

1 - Small items, hydrometers, yeast sachets and the like, weighing less than 100g, you can choose either:

Royal Mail 48 - up to 100g - Usually Delivered in 2-7 days - £1.50

Royal Mail 48 Tracked - up to 100g - Usually Delivered in 2 Days (Exc Sunday) - £2.75

Royal Mail 24 Tracked - up to 100g - Usually Delivered Next Day (Exc Sunday) - £3.25 

2 - Larger items weighing between 100g-5kg, most beer kits and some wine kits, you can choose either:

Royal Mail 48 Tracked - Parcel - Usually Delivered in 2 Days (Exc Sunday) - £3.50

Royal Mail 24 Tracked - Parcel - Usually Delivered Next Day (Exc Sunday) - £4.25

The delivery times for Royal Mail are estimates and they say they aim to deliver the majority or items within these timeframes.

If you need the items quickly, you have the option to choose our 24 hour courier service from £7.50.

Larger and Heavy Items over 5kg (including CO2 gas)

For most of the UK, this is a next working day service.  We use a combination of APC and Parcel Force to deliver larger items.

Depending on your address, here is a summary of courier fees and expected delivery times:-

UK mainland addresses - £7.50 - Delivery is usually 1 working day - Spend over £70 and delivery is FREE!

Scottish Highlands & Scottish Isles - £12.50 for order under £70 and just £7.50 for orders over £70 - Delivery is usually 1-5 working days 

Northern Ireland - £12.50 for order under £70 and just £7.50 for orders over £70 - Delivery is usually 1-5 days

Isle of Wight - £12.50 for order under £70 and just £7.50 for orders over £70 - Delivery is usually 1-2 working days 

Isle of Man - £12.50 for order under £70 and just £7.50 for orders over £70 - Delivery is usually 1-2 working days 

Channel Isles - £20 - Delivery is usually 1-5 working days 

Spend over £70 and delivery is FREE to UK Mainland addresses.  Sorry, we are not able to offer free shipping to "Over Water" or Scottish Highland areas, but we are able to offer a discount on the delivery price to £7.50

Is this item in stock?

All products on our website are in stock and available for immediate dispatch unless shown as 'Available to Pre-Order'. this means we can deliver your order to you very quickly, subject to full payment authorisation.

The next dispatch date is shown against each product, and below is a table showing an indication of when you can expect your purchase to arrive.

When will I get my order?

We ship all orders made before 2pm on a working day the same day, posted items can be expected to be with you within 1-3 days.

The delivery times for Royal Mail are estimates and these companies say that it may take up to 10 working days for items to be delivered.

Orders with Pre-Order items will be dispatched once all items are ready for dispatch and we aim to dispatch these within 1 week of receiving your order.

Please see the table below for details of our APC / Parcel Force courier services.

If you provide us with your email address and mobile number, they will text and email you with a 1 hour delivery time slot early on the morning of the delivery.

* These are the estimated delivery times for orders to the UK Mainland

Scottish Highlands - Delivery usually takes 1-2 working days 

Northern Ireland & Scottish Isles - Delivery usually takes 1-5 days

Isle of Wight - Delivery usually takes 1-2 working days 

Isle of Man - Delivery usually takes 1-2 working days 

Channel Isles - Delivery usually takes 1-5 working days 

 

We will do everything we can to ensure you receive your goods within the time frame specified.
We work with our couriers who have at least a 99% delivery rate with their next working day service.
If there are any unforeseen delays we will do our utmost to rectify the issue.

We will email you confirmation when your order has been dispatched. If your order is sent via our couriers we will provide you with the tracking reference number, and you will be emailed and sent a text message on the morning of the delivery telling you what time your order will be with you.

Courier Delivery

Our couriers will text / email you with a delivery window so you don't have to wait in all day for your parcel. Please supply us with your mobile phone number and we can arrange for our couriers to text you your delivery window on the day of delivery.  If you wish your parcel to be left in a safe place, please add the details in the notes section.

When our couriers deliver:
* You are given a two hour delivery window
* You are notified of this by text message on the morning of delivery 
* You are notified of this by email on the morning of delivery 
* If not convenient you can use the email to change the delivery date

 

Please note the delivery times for Royal Mail are estimates and they say that it may take up to 10 working days for items to be delivered.

Unfortunately, we are not able to guarantee when items will be delivered, however we do find the majority of items dispatched are delivered within the timescales detailed above.

There may also be circumstances (for example but not limited to breakdown, bad weather, strikes, war, etc) beyond our control which may cause an item to be delayed. Brewbitz are not responsible for delays beyond our control and are not liable for any losses incurred by late delivery  

International Deliveries

Sorry, we are only able to deliver to the UK at the moment.

Our Returns Policy

Full details of our returns policy can be found in our Terms and Conditions.

Cooling Off Period - Under the 'Consumer Protection (Distance Selling) Regulations 2000', you have a 'cooling off period', a right to cancel orders made on this website for 7 days, provided that you give us written notice of cancellation and request a return authorisation code from us. Full details on the Cooling Off Period can be found in our Terms and Conditions.

Full details of our returns policy can be found in our Terms and Conditions.